What is the Refer-A-Friend system?
The Refer-A-Friend system allows you to invite your friends to play Neverwinter on PC, Xbox, or PlayStation so that each of you can earn rewards just by playing together!
How does it work?
We've posted all of the details on our Refer-A-Friend page, so we'd recommend you read that first.
In short, if you would like to take advantage of this program, you will need to:
- Click the Invite Friend button on the page.
- Choose your platform: PC, Xbox One, or PS4.
- Login to your account for that platform. If console, it will link your console account and Arc account automatically if it is not already linked.
- Once complete, you will receive a unique referral link that you can share on social media or send to your friend directly.
- Once your friend has used the link and logged into their Arc account, or registered a new Arc account using that link, you will receive a confirmation email.
- Play the game! Your friend will need to reach levels 5 and then 20 in order for both of you to receive your rewards.
What are the rewards?
Recruit (the player that was invited)
- Level 5
- Heirloom Pack (box containing gear every five (5) levels up to level 60)
- Mercenary Companion
- Level 20
- Carmine Bullette Mount
- <Promising Recruit> In-game Title
- 1x Character slot
- 1x Retraining Token Pack
- 1x Greater Bag of Holding
Veteran (the player who sent the invites)
- First referral
- Carmine Bulette Mount
- Neverwinter Vanguard Pack
- Refinement Pack
- <Worthy Recruiter> In-game Title
- Referrals 2-5
- Neverwinter Vanguard Pack
- Refinement Pack
How do I get my rewards?
After the recruit reaches level 5 and then 20, you should both receive the rewards automatically on your account. You will also receive an email notification. Please allow up to a few hours for the rewards to be credited to your account.
In order to claim your item in-game, head to the Reward Claims Agent in Protector's Enclave, across the tunnel from Sergeant Knox.
How many other players can I refer?
You can refer as many players as you want, but you can only receive the referral rewards a maximum of 5 times.
Are there any other restrictions?
Here's a few more things be aware of:
- Recruits must register (or sign in to an existing) Arc account after clicking referral link
- Recruits can only accept 1 invite
- Recruits with existing Arc accounts can only be 'referred' if their highest character level is 1-10
- Once a Recruit reaches level 20 on a character, both players receive a mount, a title, and consumable rewards
- Veterans can only refer friends on a platform (i.e. Xbox, PS4, Arc) where they have a character that is level 10 or higher
- Limit 1 Carmine Bulette Mount per player
- Veterans can only receive their rewards a maximum of 5 times
When I login to the site to refer a friend, why does it tell me I don't have any characters over level 10?
First, you should make sure you are logging in with the correct account. If so, then it may be that you have not logged into the game since the referral system has gone live and so the system cannot see your characters. In order to resolve this issue, you will need to login to your character on that account and then re-login to the site again in a few hours. At that point it should be able to properly detect your characters and let you begin the referral process.
I followed all of the instructions and still didn't receive my rewards!
Please reread all of the information above first. If you are certain you completed all of the requirements and waited a few hours for the awards to arrive, please contact Customer Support with the following information:
- Arc display name of the Veteran (player who sent the referral link)
- Arc display name of the Recruit (player who accepted the referral link)